Community Guidelines

Effective date: July 1, 2026 Last updated: July 1, 2026

WhoIsMyHOA is intended to help owners, residents, buyers, renters, agents, and other community members find useful information about condominium associations, homeowners’ associations, property managers, and related organizations.

These Community Guidelines apply to reviews, ratings, comments, responses, property corrections, uploaded materials, reports, and other content submitted through WhoIsMyHOA.

By contributing content, you agree to follow these Guidelines, our Terms of Use, and our Privacy Policy.

1. Share Genuine Experiences

Reviews and ratings should reflect your own genuine experience, observation, or interaction.

You may describe experiences involving:

• A condominium association or homeowners’ association;
• Trustees, board members, or management representatives acting in their official roles;
• A property-management company;
• Maintenance, repairs, communication, finances, fees, rules, or governance;
• A transaction, tenancy, ownership period, or professional interaction; or
• Other matters directly relevant to the property or organization being reviewed.

Do not submit a review based only on rumor, speculation, second-hand gossip, or content copied from another person.

You may discuss an experience that occurred in the past, but provide approximate dates or context when possible.

2. Be Honest and Accurate

You do not need to prove every opinion, but factual statements should be accurate to the best of your knowledge.

Clearly distinguish between:

• What you personally observed;
• What someone told you;
• What a document states;
• What you believe or infer; and
• Your personal opinion.

For example, it is generally more useful to write:

“I emailed management three times over two weeks and did not receive a response.”

rather than:

“Management never responds to anyone.”

Do not knowingly submit false, fabricated, misleading, or materially incomplete information.

Do not present an unverified suspicion as an established fact.

3. Positive and Negative Reviews Are Both Welcome

WhoIsMyHOA does not require reviews to be positive.

Users may share criticism, poor experiences, disagreements, and unfavorable opinions, provided the content follows these Guidelines.

Positive and negative submissions are subject to the same moderation standards. Content will not be removed merely because it is critical, embarrassing, unfavorable, or disputed by the reviewed party.

Similarly, a positive review may be removed or restricted if it is fabricated, manipulated, promotional, or otherwise violates these Guidelines.

4. Focus on Conduct, Not Personal Attacks

Describe relevant actions, decisions, policies, communications, and outcomes.

Do not use the Service to insult, humiliate, threaten, intimidate, or harass another person.

Prohibited content includes:

• Threats of violence or harm;
• Encouragement of harassment;
• Repeated personal attacks;
• Slurs or degrading language;
• Comments targeting protected personal characteristics;
• Mockery of someone’s appearance, disability, health, family, or private life;
• Attempts to frighten someone into withdrawing a review or complaint; and
• Content posted primarily for retaliation or revenge.

Strong criticism is permitted. Abuse is not.

5. Avoid Unsupported Allegations of Serious Misconduct

Use particular care when discussing allegations of:

• Fraud;
• Theft;
• Embezzlement;
• Bribery;
• Discrimination;
• Harassment;
• Criminal conduct;
• Corruption;
• Conflicts of interest; or
• Other serious wrongdoing.

Do not state that a person or organization committed illegal or fraudulent conduct unless you have a reasonable factual basis for the statement.

Where the matter has not been formally established, describe the underlying facts and identify any uncertainty.

For example:

“The invoice showed a charge that I did not understand, and the board did not answer my request for an explanation.”

is preferable to:

“The board stole the money.”

You may refer accurately to public court records, agency findings, official decisions, or other reliable documents, but do not misrepresent what those materials say.

6. Protect Personal Information

Do not post unnecessary personal or identifying information about yourself or another person.

Do not publicly include:

• Personal email addresses;
• Private telephone numbers;
• Unit numbers when they are not necessary;
• Personal mailing addresses;
• Social Security numbers;
• Financial account or payment-card information;
• Login credentials;
• Government identification numbers;
• Medical information;
• Signatures;
• Information about children;
• Private photographs unrelated to the issue; or
• Other sensitive personal information.

Public business contact information may be included when directly relevant, but avoid posting personal contact details merely to target or embarrass someone.

WhoIsMyHOA may redact or remove personal information even when the rest of a submission is allowed.

7. Use Names Carefully

Whenever possible, focus on the association, board, management company, or official role rather than naming an individual.

You may identify a person when their identity is reasonably necessary to understand the experience, particularly when the person acted publicly or professionally on behalf of an association or management company.

Do not name:

• Uninvolved residents;
• Family members;
• Children;
• Private individuals whose identities are not relevant;
• Employees who played no meaningful role in the issue; or
• People identified only through rumor or speculation.

Naming someone does not permit personal attacks, private-information disclosure, or unsupported allegations.

8. No Fake Reviews or Rating Manipulation

Do not:

• Submit a review for an experience that did not occur;
• Create multiple accounts to influence ratings;
• Coordinate reviews to artificially raise or lower a score;
• Ask others to submit content describing experiences they did not have;
• Impersonate an owner, tenant, agent, board member, manager, or other user;
• Misrepresent your connection to a property or organization;
• Use bots or automated systems to submit or promote reviews;
• Submit duplicate reviews to overwhelm a listing;
• Pay for reviews;
• Offer benefits in exchange for favorable reviews;
• Threaten penalties for negative reviews; or
• Condition compensation on the sentiment or rating of a review.

A person may invite others to provide honest feedback, but may not dictate what rating or opinion they submit.

9. Disclose Relevant Conflicts and Relationships

Do not present yourself as an independent reviewer if you have a material relationship that could affect your perspective.

Where relevant, disclose if you are:

• A current or former employee of the reviewed company;
• A board member or trustee;
• An owner of the management company;
• A vendor or contractor;
• A broker or agent involved in a transaction;
• A family member of someone directly involved;
• A competitor; or
• Otherwise financially or professionally connected to the reviewed party.

Verified roles or relationship labels may be displayed where the Service supports them.

10. Keep Content Relevant

Submissions should relate directly to the property, association, management company, or issue identified.

Do not use the Service for:

• Unrelated political arguments;
• Personal disputes unrelated to property management;
• Advertising or solicitation;
• Repeated promotional messages;
• Job postings;
• Chain messages;
• Spam;
• Links unrelated to the submission;
• Complaints about businesses not connected to the property; or
• Content intended mainly to redirect users to another service.

A review may include broader context, but the main substance should remain relevant.

11. Property Corrections Must Be Made in Good Faith

Property corrections and factual updates should reflect information you reasonably believe to be accurate.

When possible, provide:

• The corrected information;
• The approximate effective date;
• The source of the information;
• Supporting documentation; or
• An explanation of how you know the information is correct.

Do not submit guesses as confirmed facts.

Do not repeatedly resubmit a rejected correction without new information.

WhoIsMyHOA may label information as pending, disputed, community-reported, or unverified while it is being evaluated.

12. Upload Documents Responsibly

Only upload documents that you are legally permitted to provide.

Before uploading, remove information that is unnecessary for verification or review, including sensitive personal information.

Do not upload:

• Documents obtained unlawfully;
• Materials subject to a court seal;
• Privileged legal communications;
• Confidential employment or medical records;
• Financial account records unrelated to the issue;
• Documents containing unnecessary information about other residents;
• Altered or fabricated documents; or
• Files containing malware or harmful code.

Uploaded documents may be used for verification or moderation without being displayed publicly.

13. Association and Management Responses

Verified associations, boards, or management companies may be permitted to respond to reviews or correct public information.

Responses must follow the same rules as user reviews.

A response may:

• Provide additional context;
• Correct a factual statement;
• Explain a policy or decision;
• State that the organization disputes the review;
• Describe steps taken to address an issue; or
• Invite the user to contact the organization through an appropriate channel.

A response may not:

• Reveal a reviewer’s identity or private information;
• Threaten legal, financial, housing, or professional consequences;
• Harass or insult the reviewer;
• Pressure the reviewer to remove truthful criticism;
• Publish private account or payment information;
• Retaliate against a resident, tenant, owner, employee, or agent; or
• Imply that WhoIsMyHOA endorses the response.

Verification does not give an association or management company control over its page or the right to remove negative reviews.

14. Reporting Content

You may report content that you reasonably believe:

• Is false or materially misleading;
• Contains private information;
• Was posted by an impersonator;
• Includes threats, harassment, or discriminatory abuse;
• Violates copyright or another legal right;
• Is fabricated, promotional, or manipulated;
• Is associated with the wrong property or organization; or
• Otherwise violates these Guidelines.

Use the Contact page and select the appropriate reporting category.

A report should identify the specific content and explain the reason for the request. Supporting information may help us evaluate the report.

Do not file reports merely because you disagree with an opinion or dislike a negative review.

Submitting a report does not guarantee removal, modification, or a particular outcome.

15. Moderation

WhoIsMyHOA may use automated systems, human review, supporting documents, public records, user reports, and other available information to moderate content.

Depending on the circumstances, we may:

• Publish a submission;
• Request clarification;
• Ask for supporting information;
• Edit formatting without changing the substance;
• Redact private information;
• Apply a warning or informational label;
• Limit visibility;
• Associate content with the correct property;
• Reject or remove content;
• Restrict an account;
• Preserve content during a dispute; or
• Restore content after further review.

We generally will not rewrite a review to alter its meaning or make it more favorable or unfavorable.

Minor formatting, spelling, or privacy redactions may be made where they do not materially change the submission.

Moderation decisions are based on these Guidelines and the information reasonably available to us. They are not legal findings or determinations that a statement is true or false.

16. Appeals and Requests for Reconsideration

A user whose submission is restricted or removed may request reconsideration through the Contact page where that option is available.

An appeal should explain:

• Which decision is being challenged;
• Why the content complies with these Guidelines;
• Whether relevant context was misunderstood; and
• Whether new supporting information is available.

An affected association, manager, or other party may also request review of published content.

WhoIsMyHOA may uphold, modify, or reverse a moderation decision. We are not required to provide multiple appeals concerning the same content when no material new information is supplied.

17. Enforcement

Violations may result in:

• A request to revise the submission;
• Rejection or removal of content;
• Redaction of prohibited information;
• Loss of verification status;
• Temporary feature restrictions;
• Account suspension;
• Account termination; or
• Other reasonable measures necessary to protect users and the Service.

The response may depend on the seriousness, frequency, context, and apparent intent of the conduct.

Severe violations may result in immediate action without prior warning.

18. No Retaliation Through the Service

Do not use WhoIsMyHOA to retaliate against someone for:

• Posting an honest review;
• Reporting a problem;
• Requesting a correction;
• Participating in an association matter;
• Exercising a legal right; or
• Cooperating with a moderation review.

Concerns about retaliation may be reported through the Contact page.

19. Changes to These Guidelines

We may update these Community Guidelines as the Service changes or as new forms of abuse emerge.

When we make changes, we will revise the “Last updated” date and provide additional notice when appropriate.

Continued submission of content after updated Guidelines take effect means that future submissions will be governed by the updated version.

20. Contact Us

Questions about these Community Guidelines, reports of prohibited content, and moderation appeals may be submitted through the Contact page.

Choose the category that best describes the request, such as:

• Report a review or other content;
• Report inaccurate property information;
• Privacy or account request; or
• Legal inquiry.